Assistant Manager
Lehi
Assistant Manager
Part Time • Lehi
We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.
Benefits:
- Bonus based on performance
- Wellness resources
Assistant Spa Manager – Sales & Operations Leader
Hand & Stone Massage & Facial Spa – Lehi, UT
Competitive Hourly Pay + Performance Bonuses
Are you a natural leader who loves coaching people, driving sales, and creating an exceptional customer experience?
Hand & Stone is looking for an Assistant Spa Manager who can lead our front desk team, grow memberships, and help build a positive, high-performing culture.
This is a hands-on leadership position. You'll lead by example while coaching the team to consistently exceed sales and service expectations.
Primary Responsibilities
⭐ 1. Lead Membership Sales (Our #1 Priority)
Hand & Stone is a membership-based business, and our Assistant Manager is responsible for creating a strong sales culture.
You will:
- Lead the front desk team in membership sales.
- Coach receptionists to confidently present memberships.
- Track performance and celebrate wins.
- Ensure every qualified guest is offered a membership.
- Be confident, energetic, and comfortable asking for the sale.
😊 2. Deliver an Exceptional Guest Experience
Set the standard for outstanding hospitality.
You will:
- Ensure every guest is greeted immediately with warmth and positive energy.
- Coach team members to provide five-star customer service.
- Resolve guest concerns professionally.
- Create a welcoming environment that guests want to return to.
📅 3. Oversee Booking Accuracy
Accuracy keeps the spa running smoothly.
You will:
- Ensure appointments are booked correctly.
- Verify schedules, therapist availability, and guest preferences.
- Coach team members to minimize booking errors.
🔄 4. Drive Rebooking
Every guest should leave with their next appointment whenever possible.
You will:
- Train the team to confidently recommend follow-up appointments.
- Monitor rebooking performance.
- Build long-term guest relationships through consistent scheduling.
⬆️ 5. Increase Upgrades & Additional Services
Lead by example in recommending upgrades, enhancements, and spa services that improve the guest experience while growing revenue.
🎁 6. Promote Gift Card Sales
Help the team confidently discuss gift card promotions for birthdays, holidays, anniversaries, and special occasions.
🌟 7. Lead with Professionalism
The Assistant Manager sets the tone for the entire spa.
Responsibilities include:
- Leading by example every shift.
- Coaching and holding team members accountable.
- Maintaining a professional appearance and attitude.
- Staying off personal phones while working.
- Standing to greet guests whenever possible.
- Opening doors for guests.
- Offering water and warm neck wraps.
- Maintaining a clean and organized front desk.
- Creating a warm, friendly, and welcoming atmosphere every day.
👥 8. Coach, Develop & Hold the Team Accountable
You are responsible for building a winning front desk team.
You will:
- Train new receptionists.
- Coach sales and customer service skills.
- Conduct daily encouragement and accountability.
- Help recruit and retain top performers.
- Ensure schedule coverage for opens, closes, weekends, and holidays.
- Foster a positive, team-first culture built on ownership and accountability.
Qualifications
- Leadership or management experience preferred.
- Sales experience with a proven ability to coach others.
- Excellent communication and customer service skills.
- Organized, dependable, and solution-oriented.
- Comfortable leading by example in a fast-paced environment.
- Available to work evenings, weekends, and holidays as needed.
What We Offer
- Competitive hourly pay based on experience.
- Performance bonuses tied to memberships, sales, and team results.
- Leadership development opportunities.
- A positive, supportive work environment.
- Opportunity to grow with one of the nation's leading massage and facial spa brands.
We are looking for someone who treats this business like it's their own.
If you're passionate about leadership, sales, coaching people, and delivering an exceptional guest experience, we'd love to meet you.
Hours: 22-34 Hours must be able to work weekends
Hours: 22-34 Hours must be able to work weekends
Compensation: $18.00 - $22.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
(if you already have a resume on Indeed)
Or apply here.
A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.